Placing An Order
What payment methods do you accept?
For UK orders we accept payment with PayPal, Visa, MasterCard, American Express, Shop Pay, Apple Pay, Google Pay & Klarna
In order for us to accept payment, you’re billing, and credit card addresses must match.
AntiSocialSocialClub is not responsible for shipping issues due to typographical errors. Immediately upon purchase, a preauthorisation will be placed on your card for your order amount.
Can I have my order sent to a shipping facility?
Yes! We are not responsible for any damage, lost or missing items once the package has been received at their facility.
Why couldn't I place an order?
Due to the exclusive nature of the product and high demand, certain items may sell out quickly. If a product is still available on-site, please contact customer service to assist with an order.
Post-Order
How can I track my order?
Your order tracking number will be sent to the email address used to place your order once your order has been shipped.
If you have created an account, you can log in here and review your Order History and check your order status.
What is your processing order time?
Processing time is the time between when an order is placed and when the order is fulfilled.
Items that are made to order may take up to 4-6 weeks to fulfil.
Items that are from stock may take up to 1 week to fulfil.
How do I modify an order?
We are unable to modify products or sizes after an order is placed.
How do I update my shipping address or shipping method?
To modify your shipping address or shipping method, we request that you contact Customer Service within 24 hours of placing your order. After this timeframe, we recommend contacting the designated shipping carrier for any updates or inquiries regarding your shipment once tracking is received.
Can I cancel my order?
Cancellation requests must be made within 24 HRS after the order is placed. Please contact customer service with your name, email, and order number.In order to request a cancellation, we respectfully ask that you contact our Customer Service department within 24 hours.
Shipping
Where will my order ship from?
All orders ship out of our UK shipping facility
How long will it take to get my order?
After receiving your tracking number: Orders deliver within 2-3 days for the UK and 5-7 days for EU.
What shipping carriers do you use?
UK orders: DPD
EU orders: Spring Global
What are your shipping costs?
UK £6 / FREE over £100
EU €6 / FREE over €120
Exchanges and Returns
Do you offer exchanges and returns?
All items are made to order, and we do not provide options for exchanges or returns
What if I receive the incorrect item or size?
Please reach out to our customer support via the contact us form
Additional Questions
Do you offer Gift Cards?
No, we do not offer gift cards.
When are you releasing products?
Most of our items do not have a set release dates. Please sign up to our newsletter with your email and or sign up for texts and you will receive alerts and exclusive access each time we release new products.
Do I have to set up an account to place my order?
No—you do not need an account with www.antisocialsocialclub.co.uk in order to shop with us. However, registering for an account with us is easy and provides you with the following benefits:
- Quick and easy checkout
- Personalized profile including payment options and address book
- Order History
- Email updates: be the first to hear about product launches and exclusive events.
Our Contact Information
We are here to support you.
Fill out this form to contact us.
What is the typical response time for emails?
Emails are typically responded within 48 hours, except during periods of high demand. Please include your name, phone number and order number to avoid delays in response