FAQ
Placing An Order
For UK orders we accept payment with PayPal, Visa, MasterCard, American Express, Shop Pay, Apple Pay, Google Pay & Klarna
In order for us to accept payment, your billing, and credit card addresses must match.
AntiSocialSocialClub is not responsible for shipping issues due to typographical errors. Immediately upon purchase, a preauthorisation will be placed on your card for your order amount.
Yes! We are not responsible for any damage, lost or missing items once the package has been received at their facility.
Due to the exclusive nature of the product and high demand, certain items may sell out quickly. If a product is still available on-site, please contact customer service to assist with an order.
Post-Order
Your order tracking number will be sent to the email address used to place your order once your order has been shipped. If you have created an account, you can log in here and review your Order History and check your order status.
Processing time is the time between when an order is placed and when the order is fulfilled. Items are made to order and may take up to 3 weeks to fulfil.
We are unable to modify products or sizes after an order is placed.
To modify your shipping address or shipping method, we request that you contact Customer Service within 24 hours of placing your order. After this timeframe, we recommend contacting the designated shipping carrier for any updates or inquiries regarding your shipment once tracking is received.
Cancellation requests must be made within 24 hours after the order is placed. Please contact customer service with your name, email, and order number. In order to request a cancellation, we respectfully ask that you contact our Customer Service department within 24 hours.
Shipping
All orders ship out of our UK shipping facility
After receiving your tracking number: UK orders delivered within 2-3 days / EU orders delivered within 3-7 days
We currently ship to the UK Mainland and Northern Ireland via our partner DPD
DPD is a global courier and logistics company that offers reliable parcel delivery services for both individuals and businesses. Known for its efficient domestic and international shipping solutions. DPD provides options such as time-definite services and flexible delivery windows through its "Predict" service. With a robust tracking system, a wide network of parcel shops, and the option for parcel collection, DPD ensures convenience and reliability.
We ship to EU destinations via our partner Spring Global
Shipping will be FREE on orders over £100/€120. Otherwise, a £6/€6 shipping cost will be applied to your order.
Exchanges & Returns
All items are made to order, and we do not provide options for exchanges or returns
Please reach out to our customer support via the contact us form