RETURN POLICY
ALL SALES ARE FINAL FOR DROP/MADE TO ORDER PRODUCTS
Once checkout is completed, no returns, exchanges or store credits can be completed for these products.
SEASONAL COLLECTION (SS25/AW25) AND BASICS PRODUCTS ARE ELIGIBLE FOR RETURN OR EXCHANGE
Please see the details on how to return below.
We hope you are happy with your purchase, however if you decide to return any item(s) you have 30 days to do so.
Any orders returned after this time period will not be eligible for a refund.
Return costs
We offer a fully tracked returns service in the UK and Europe.
Returns charge £3 (UK) €3 (EU)
Exchanges FREE (UK) €3 (EU)
How to return your order
Here’s a step-by-step guide:
- Navigate to https://returns.reveni.io/antisocialsocialclub-co-uk
- Here you will see 2 steps. Input your order number. This can be found in your confirmation email, or on your order Packing Sheet included in your parcel. Enter the email address used to place your order.
- Select the product(s) you would like to return.
- Choose to either return or exchange them.
- Let us know the reason for your return or exchange. (this helps us understand where we can improve!)
- Choose your refund method. For more information on these options, please see below
- Complete your request.
- Follow the instructions sent to you by Reveni, our returns partner, on how to send us your return
Faulty or damaged goods
If your item has arrived faulty or damaged, please reach out to our team via our contact form before processing your return, and we’ll get back to you as soon as possible.
Ts & Cs
Items must be returned in their original condition. Returned items will not be accepted that show any signs of having been worn or washed, including where the products are stained or otherwise marked or damaged. The product(s) must be re-saleable with the original tags still attached (not cut or re-attached). Failing this will result in the item being returned back to you. We also recommend not to wear aftershave while trying products on.
Discounted items where a code was applied at checkout are eligible for the full 30-day returns policy as normal.
All custom orders are final and non-refundable. This is due to the custom nature of the product as it has been made to order.
If you have any further questions regarding your order, please contact us by email support@antisocialsocialclub.co.uk
FAQs
Instant Options Explained
Instant Refunds - This means that you will be refunded as soon as your request is processed, rather than having to wait for the goods to arrive back to us to then be processed.
Instant Exchanges - If your item is the incorrect size, your new item will be sent out immediately. This means you won’t have to wait for us to receive your returned item before getting the new one.
What if I have received the wrong item?
If there is an issue with your order,
please e-mail us at support@antisocialsocialclub.co.uk quoting your order reference number along with details of the issue.
What if I have received a faulty item?
If you have received a product with a fault,
please contact us at support@antisocialsocialclub.co.uk quoting your order reference number along with details and photos of the issue.
Have you received my return yet?
UK Returns
Depending on the service used to return your item(s), it can take up to 5 working days (excluding weekends & public holidays) to be delivered to our returns team. We try to process all returns within 5 working days of receiving them at our warehouse.
We'll notify you by email once the refund has been processed. After we have issued your refund, please allow up to 5 working days for the amount owed to reach your account.
International Returns
Depending on the service used to return your item(s), it can take between 3 - 12 days (excluding weekends & UK public holidays) to be delivered and processed by our returns team. We will notify you by email once this has been processed.
Please remember to keep hold of your proof of postage receipt, until we have confirmed arrival of your parcel back to us.